Privacy Policy
Last updated: 12 October 2026
Everbloom Support Pty Ltd ("Everbloom Support", "we", "us") is committed to protecting the privacy of the people we support and the people we work with. This policy explains, in general terms, how we collect, use, store and disclose personal information.
What information we may collect
We may collect personal information such as your name, contact details, suburb, NDIS-related information relevant to arranging support, and information you provide through our enquiry, referral, careers or feedback forms. We only collect information that is genuinely relevant to providing or arranging your support.
Why we collect it
We collect personal information to respond to enquiries and referrals, arrange and deliver appropriate support, consider job applications, and respond to feedback or complaints. We do not collect sensitive health information through our general contact form beyond what you choose to share.
How we use and store information
Information is used only for the purpose it was collected for, unless you agree otherwise or we are required by law. We take reasonable steps to store information securely and to protect it from misuse, loss, or unauthorised access.
Who we may share information with
We may share relevant information with people directly involved in arranging or delivering your support — such as support workers, support coordinators or plan managers — only where appropriate and necessary. We do not sell personal information.
Website cookies and analytics
Our website may use basic cookies or analytics tools to understand how the site is used and to help us improve it. This information is generally aggregated and not used to personally identify you.
Service providers we use
We use a small number of service providers to run our website, email and business:
- our website is hosted by Vercel, and we use Vercel Web Analytics and Google Analytics to understand how the site is used;
- messages sent through the forms on this website are emailed to us using Resend;
- our email accounts are provided through Microsoft 365;
- we use Xero for accounting; and
- we use ShiftCare for participant shift notes.
Information stored or processed outside Australia
Some of these providers store or process information outside Australia. Forms on this website are processed by Vercel in the United States, Google Analytics is processed by Google outside Australia, and Resend keeps its records in the United States and sends our emails through Amazon Web Services in Tokyo, Japan.
This means personal information you give us through this website — for example, in a form — may be stored or processed in other countries, including the United States and Japan.
Accessing or correcting your information
You can request access to, or correction of, personal information we hold about you by contacting us using the details below.
Making a privacy complaint
If you think we have mishandled your personal information, or haven't followed the Australian Privacy Principles, please tell us first so we can put it right. Email hello@
We will respond to your privacy complaint within 30 days of receiving it. Raising a privacy concern will never affect the support you receive.
If you're not satisfied with our response, or you haven't heard back from us within 30 days, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
If your concern is about the privacy of an NDIS participant, you can also contact the NDIS Quality and Safeguards Commission. Its details are on our Complaints & Feedback page.
Contact us about privacy
Email hello@